Returns & Cancellations

Returns & Cancellations
At www.medjio.com, it is our constant endeavor to provide our customers with the best products at the best prices. If for some reason, you are not satisfied with your purchase, you may return it in its original condition within 15 days from the date of delivery or exchange.
Returns Procedure

To initiate a return, please contact our customer care at 9873268111. Our customer care team will note down your request and help you with the return process.

  • In areas serviced by Medjio logistics team, you will be contacted by our team member to organize the pickup of your return. Please ensure your availability and shipment readiness to facilitate the speedy processing and resolution of the returns process.
  • In areas not serviced by Medjio logistics team, our designated courier partner will be contacted to enable the return shipment.
  • Alternatively, you can send the product back to us using a courier of your choice.

When returning the products please place them in a secure, solid package and seal the box securely, so as to any loss or damage during transit, and ship to the following address:

The Returns Section

Earlycure Pharmacy Pvt. Ltd.

G-23, Sikka Galaxy

LSC, Shrestha Vihar

Delhi-110092

Refunds
On successful receipt and processing of your return, an amount equal to the value of goods returned minus any applicable shipping charges, reverse shipping charges, COD charge (if any) or 2.5% charge in prepaid,Rs.100 processing charges and discounts will be refunded or debited to your e-Wallet. A notification informing the same will be sent to your registered email address. You will be able to use this amount for any subsequent purchases at www.medjio.com. If for some reason we are unable to accept the return, you will be informed accordingly.
Conditions for return
  • Products should be unused.
  • Products should be returned with original price tags, labels, and bar-code. In case of strips, only full unopened strips can be returned.
  • If the product has a gift associated with it, the gift has to be returned along with the product in original condition.
Non returnable products
  • Due to reasons of health, safety and fair use, the following products cannot be returned once purchased:
  • Products that are perishable in nature like food items
  • Electronic items that have been assembled or installed
  • Personal hygiene products and beauty accessories
  • Gift cards & certificates
Damaged products

In the unlikely event that any product you received from us is damaged:

Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with. If after you open the packaging, you discover that the item is damaged, you can return the product to us for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the replacement product. In such cases, we will offer a refund.

Cancellations

If after placing the order, you would like to cancel it, you can do so by signing in to your account at www.medjio.com in the order history section of the website or order cancel by us due to improper prescription provided by user.Once the order has been approved by our team, please contact our customer care team at 9873268111 for cancellation requests. If the cancellation request is received prior to the order being shipped, a complete refund will be made in case of COD or an amount equal to 2.5 % of prepaid amount & Rs.50 processing charges deducted from prepaid amount will be refunded in case of prepaid or debited to your e-Wallet .Once the order is shipped, cancellations are treated as returns and the process outlined in the returns section will be applicable.