Buy Online Medicine Medicines gaziabad-indirapuram
Online Medicine Faridabad | Ghaziabad | Indirapuram pharmacy | FAQ – Medjio

Important Note

To help you navigate our site better and make your shopping experience easier, we have provided answers to some frequently asked questions. You are always welcome to call our customer service if your question remains unanswered.

We currently deliver medicines and other health products in Delhi NCR, and rest of India. We service orders 7 days a week. You can order 24*7 through our website. In case of any delay, our agent will inform you on a priority basis.

What is Medjio?
Medjio is an online pharmacy marketplace. We are a leading online pharmacy marketplace in India offering medicines and most genuine health products, with the highest savings in the shortest time possible. We believe that everyone should have access to good health, and that technology has a huge role to play in it.
Is MEDJIO a pharmacy?
No, Medjio is not a online pharmacy . Medjio is a marketplace list reputed pharmacies in Delhi NCR, and rest of India that can fulfill your order. We list reputed pharmacies, which work with registered pharmacists.
How do I know the medicines delivered are authentic?
While we take the utmost care in listing reputed pharmacies, and the concerned pharmacies shall solely be responsible for the authenticity and genuineness of the product so ordered. Please check your products batch and expiry date mentioned on invoice before accepting them . We have put all pharmacies through rigorous checks and periodically audit their activities to ensure that you always get the very best!
Do you deliver medicines in emergency situations?
We delivery medicines in Delhi NCR and Rest of India which take 30min to 60min.
The network and pharmacies for whom we act as lead generation platforms, take pride in our quick service times, Medjio is NOT to be used in emergency situations. Please visit your nearest hospital or call on 108 for Emergency Medical Services.
So, how will I get my medicines?
With medjio you can buy online medicine . The sale of medicines is governed by various laws, which necessitate that the sale be carried on only by a pharmacy having a valid license, under the supervision of a pharmacist on the basis of a valid prescriptions by a registered medical practitioner.

Hence, as per these laws – you should provide prescriptions to your selected local pharmacy, who will verify its authenticity, and based on the same - provide medicines to you.
Why do I need a prescriptions to get medicines on Medjio?
Sale of drugs is covered under various laws. Government of India has mandated compulsory prescriptions for certain medicines. We do not let the pharmacies in our marketplace entertain orders without prescriptions, and all lead generations are only on the basis of a valid prescriptions. This ensures you receive the correct medication. In case you pickup from pharmacies you can show your prescriptions at that time also.
Please note that this is only for guidance and doesn't guarantee the delivery of medicine. The final decision on accepting or rejecting a prescriptions will be taken by listed pharmacies only who has the legal license to do so.
How is my order processed?
Step 1:Customer uploads the prescriptions
Step 2:Listed pharmacies reviews and digitises the prescriptions along with a order cart
Step 3:Customer will select the required items along with quantity and selects the mode of payment as desired
Step 4:Our listed pharmacies will deliver the medicine at your doorstep depending upon the availability
Please note the value shown in the order confirmation screen is just an approximate value and you will know the actual price when it is invoiced in the pharmacy .
If I upload a prescriptions, will my order be confirmed immediately?
No, After our listed pharmacies validate the prescriptions, our listed pharmacies will then confirm the stock availability. We will send you a SMS and email, if we are unable to fulfill some medicines.

As a marketplace , we only connect you to the pharmacy - which after due verification of credentials and your prescriptions may confirm your order. Please read the terms and conditions on the website.
You are requested to view the terms and conditions of use available for viewing on this site, which clearly state Medjio is a marketplace - and it does not intend to sell, purchase, store or distribute any pharma product - and nor does any communication contained here constitute a legal offer for sale.
Will I need the original prescriptions at time of delivery?
Yes. As per the government regulations, If you order a medicine that can only be prescribed by a qualified medical practitioner, patient must be in possession of the original prescriptions at the time of delivery. So keep it handy when our delivery personnel comes to visit you.
Why do the prices of medicine vary?
Medicine prices vary by geographical location and often change on a day to day basis due to regulations and distributors. The prices listed on our site act as guidance and help you understand if you are paying the right price for your medicines.
Why are there multiple pages for the same medicine?
The same medicine often comes in different strengths, usually indicated by salt weight. Further they come in different packs, aimed at frequency of usage. Please check for the correct version of the medicine specified by your doctor.
Where does Medjio obtain the information?
We have many qualified pharmacists onboard who scan thousands of products to provide you the relevant and useful information about your medicines. We periodically review and update the information you use. Please read our Terms & conditions to understand your responsibilities and liabilities.
What is a generic substitute?
Substitutes depend on the composition and strength of constituent salts. Substitute are medicines made by other manufactures using the same salt composition as your prescribed medicine .These medicines are often more affordable. Please note that substitutes change with the salt strength, even for same medicine name.
Can I just buy another medicine listed as substitute?
Yes, you can buy other substitutes if you prescriptions lists the salt names instead of a brand name. In fact, you must engage with the pharmacy, and seek counsel of the pharmacist who will call you to help you better understand your medication. You can always encourage your doctor to write salts name on your prescriptions instead of a specific brand name.
Where can I check my order status?
You will receive regular SMS & Emails about your order. You can also track your order from your order history section. If there is any delay or change in your order, our customer care will call and inform you.
How can I pursue partnerships & business development opportunities with Medjio?
Please contact us at info@medjio.com. Ensure that your subject line is 'Business Development' for faster reverts.
What if I am not at home when the products are delivered?
In case you are not at home, please nominate a neighbour or someone close by who can receive the order. Ensure that they have the payable amount.
Customer Care
Write to us at info@medjio.com with your queries.